Deep, practitioner-level guides on RDMAICS, A3, Kaizen, statistical tools, process modelling, governance and AI. Written from real improvement programmes and illustrated with real Ci Flow screens.
138 articles
Process Capability Analysis sits in the Control phase of RDMAICS and asks one blunt question: does the improved process still meet the specification when nobody is watching. This guide walks through the built-in sample data in Ci Flow, a post-improvement invoice cycle time study of 30 units, and shows how to read it.
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5S Workplace Design converts a confirmed root cause into five concrete future-state actions with owners and dates. This guide walks through the tool's built-in sample case and shows how to size the gain before you commit to the change.
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Batch-Size Optimisation takes a diagnosed cause and turns it into a change you can pilot with a number attached. This guide walks through the tool's built-in sample data, from four candidate batch sizes to a single recommended answer.
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This guide walks through the Equal Variance Test in the Analyse phase of RDMAICS using one fictional three team dataset. You will see how the tool picks a method, what the output means, and where the tool stops being useful.
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Savings Validation puts your reported benefit in front of finance and records what survives the check. This guide walks through a worked example where $120,000 of $121,000 reported is validated, and shows what a slipping number looks like.
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A control chart tells you something moved. A trigger and threshold matrix tells you who acts, at what number, and how fast. This guide walks through the tool using its built-in sample data of four controlled metrics.
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Setup Reduction / SMED takes a diagnosed cause and turns it into a change you can test. This guide walks through the tool's built-in sample data, task by task, and shows how to read the result before you spend anything.
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A Waste Walk turns what you see in a process area into a structured record of the eight lean wastes. This guide walks through one fictional accounts payable case from blank form to ranked actions, then says plainly what the tool will not do.
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Heijunka turns a diagnosed cause of variation into a change you can pilot and measure. This guide walks through the built-in sample week, from worksheet to chart to decision.
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A Reaction Plan tells the people who run the process exactly what to do when a metric breaches its control limits. This guide walks through the built-in sample data in Ci Flow, three controlled characteristics with triggers, four response steps and a named owner each.
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The Benefits Realisation Tracker compares what your business case promised against what the ledger actually shows. This guide walks through a worked accounts payable case and explains what an early slip looks like before it becomes a reversal.
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Outlier Analysis screens unusual observations inside the correct process stratum and links each flag to a source record. This walkthrough follows one fictional cycle time dataset from setup to a decision-ready conclusion.
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The Kano Model sorts customer requirements into categories so you know which ones protect you and which ones delight. This guide walks through one fictional delivery case from survey input to a finished classification, then sets out what the tool will not tell you.
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A diagnosed cause is not yet an improvement. This guide shows how the Work-in-Process (WIP) Limit Calculator turns a queueing problem into a sized, pilotable change using Little's Law.
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Distribution and Normality Analysis tells you whether your measurement behaves like a normal distribution before you run capability, regression or hypothesis tests. This walkthrough follows one fictional order cycle time case from raw data to a defensible decision.
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Most improvements look solid on the day you hand them over. The Long-Term Capability Review tool in the Sustain phase of RDMAICS re-checks Cpk and Ppk period after period so you find out early if the gain is slipping.
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The Kanban Calculator turns a diagnosed flow problem into a specific, testable change by working out how many cards your process needs. This guide walks through a worked invoice approval example, from inputs to result to the decisions it supports.
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A control chart signal is only useful if someone acts on it. The Out-of-Control Action Plan tool in Ci Flow records who does what, how fast, when each signal appears.
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The Spaghetti Diagram tool in Ci Flow lets you draw a workplace layout, plot the order of movement and count the distance walked. This guide walks through one fictional pizza kitchen case from blank canvas to a comparison of current and future states.
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Special-Cause Detection Rules applies Nelson and Western Electric run rules so your control chart stops being decoration and starts raising flags. This guide walks through the built-in sample worksheet, where two of five rules triggered, and shows what each result asks you to do next.
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Pull System Design helps you convert a root cause into a concrete change you can test on a small slice of work. This guide walks through the tool's built-in sample worksheet, from signals and WIP limits to the improvement design flow it builds.
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The Long-Term KPI Dashboard tracks a handful of measures well past project closure, each read against its own target and direction. This guide walks through a worked invoice processing example where all five KPIs hold, and shows the early signs that a result is slipping.
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Bottleneck and Constraint Analysis compares demand against capacity at every step, then names the step that caps your flow. This guide walks through one fictional order fulfilment case from data entry to the Five Focusing Steps.
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Cellular Flow Design helps you group related process steps and resources into work cells that cut handoffs and smooth flow. This guide walks through a four cell invoice design, shows how the takt figures size the gain, and explains what the tool will not tell you.
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The Cause Validation Plan turns a list of suspected root causes into a documented evidence trail with named owners, chosen tests and recorded results. This walkthrough follows one fictional invoice processing case from blank plan to a readiness count of three validated and one in progress.
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The Recurrence and Escalation Tracker records every issue that comes back after handover and the level it has been pushed to. This guide walks through a worked accounts payable case so you can read the signals of a control that is quietly failing.
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Flow Improvement sits in the Improve phase of RDMAICS and converts what you learned in Analyse into a short list of flow changes with a sized gain. This guide walks through the built-in sample worksheet, four flow issues and four mechanisms, and shows how to read the sequence the tool produces.
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The Root-Cause Prioritization Matrix scores each validated root cause by impact, evidence and ease of fix, then ranks them for you. This walkthrough uses the built-in sample data to show how the scoring works, what the chart tells you, and where the tool stops being useful.
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When a project closes, the control plan is all that remains. The Control-Limit Calculator recomputes upper and lower control limits from baseline statistics so each monitored metric keeps a defensible signal threshold.
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Capacity Analysis compares what each resource can do now with what demand requires, then shows the gap in plain numbers. Use it in the Improve phase to turn a diagnosed cause into a change worth piloting.
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The Audit Findings Tracker records every audit finding with an owner, a severity and a due date, then shows you what is still open and what is past its date. This guide works through a fictional accounts payable example with five findings to show what slipping looks like before it becomes a relapse.
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Data Stratification (AI) splits one outcome measure by shift, machine, supplier, team or method, then shows you where the real difference sits. This walkthrough follows a single fictional delivery case from raw worksheet to a verified finding, and ends with an honest account of what the tool will not do.
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FMEA helps you score what can go wrong in a process, then separate the controls that prevent failure from the ones that only detect it. This walkthrough follows one fictional delivery case from first score to residual risk after action.
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A Rare-Event Chart tracks the time between infrequent failures so a small slip shows up before it becomes a trend. This guide walks through the built-in sample data on duplicate orders and shows how the chart holds a gain in the Control phase of RDMAICS.
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This guide walks you through the CTQ Tree tool in the Define phase of RDMAICS, using one fictional case loaded in Ci Flow. You will see how a broad customer need becomes drivers, metrics, units, specification types and targets, and where the tool stops being useful.
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The Constraint Exploitation Plan takes a confirmed bottleneck and converts it into a sequenced set of actions with owners and expected effects. This guide walks through the built-in sample case, row by row, so you can size the gain before you commit resources.
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The Takt-Time Calculator converts available time and demand into a single required rhythm for your process. Use it in the Improve phase to test whether a proposed change can actually hold the pace you need.
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The Audit Schedule tool in the Sustain phase sets out the recurring checks that hold an improved process in place. This guide walks through the built-in sample data, reads the calculated result line by line, and shows the warning sign that a schedule has stopped being run.
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Fault Tree Analysis breaks one defined failure into the events that can cause it, layer by layer. This walkthrough uses the sample invoice processing case built into the Ci Flow tool to show how to set it up, read it and act on it.
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The EWMA chart watches the weighted average of your process instead of each single reading, so small shifts show up early. This guide walks through the built-in sample data, a twelve day delivery-time drift, and shows how the chart holds a gain in place after the project team leaves.
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Bottleneck Elimination takes a diagnosed cause and turns it into a change you can pilot with a number attached. This guide walks through the tool's built-in sample data, shows how the ranking is built, and explains what the result will not tell you.
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The 5S Sustainment Audit scores Sort, Set in Order, Shine, Standardise and Sustain against clear criteria, then turns the gaps into named actions. This guide walks through a worked example that scores 22 of 25 and shows what the three small deductions are telling you.
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The MSA tool in the Measure phase of RDMAICS runs a structured measurement system study on data you upload or on the built-in sample set. This guide walks through one fictional gauge study from column mapping to result, then sets out plainly what the tool will not do for you.
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A process walk replaces opinion with observed evidence from the place the work happens. This guide follows one fictional support centre walk from purpose to agreed learning, then sets out what the tool will not tell you.
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Line Balancing takes a diagnosed bottleneck and turns it into a change you can size, test and pilot. This guide walks through the tool's built-in sample data step by step, from worksheet to result.
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A CUSUM chart adds up small departures from target so a slow creep shows itself long before a standard chart reacts. This guide walks through the built-in delivery-time sample, fifteen days of data and fourteen signals, and shows how the chart keeps a Control phase honest.
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Six months after handover, the process still looks fine on the dashboard. The Standard Work Adherence Audit checks what operators actually do, step by step, against the standard you agreed.
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Workload Balancing takes a diagnosed cause and turns it into a redistribution you can test on paper first. You see current load against capacity, utilisation per role, and the shape of the team before you move a single task.
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A Process Compliance Audit checks the live process against the SOPs, control plan and standards it was handed over with. This guide walks through a worked accounts payable example that scores 97 of 100 samples and shows what the two gaps are telling you.
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This guide walks through a single 5 Whys Analysis from the problem statement to the deepest current hypothesis. It uses one fictional delivery case to show how evidence, confidence labels and untested branches work together.
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The u chart tracks defects per unit when the number of units inspected varies from one subgroup to the next. Use it in the Control phase so the improvement your team made stays visible long after the team disbands.
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A future-state spaghetti diagram takes a diagnosed cause and turns it into a change you can pilot with a number attached. This guide walks through the built-in sample data, the calculated result, and the decisions the tool supports.
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The Cause-and-Effect Matrix scores potential causes against severity, occurrence and detection, then ranks them by risk priority number. This walkthrough uses the sample invoice processing data built into Ci Flow to show how the ranking is produced and how far you can trust it.
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Layout Redesign takes a diagnosed cause and turns it into a change you can pilot with a number attached. This guide walks a worked accounts payable example end to end, from worksheet rows to the distance result and the decisions it supports.
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The Check Sheet tool in the Measure phase builds a structured tally from raw observations without any spreadsheet preparation. This walkthrough follows one fictional invoice defect case from blank setup to a finished frequency pattern.
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A Layered Process Audit builds a schedule of checks at several organisational levels so process adherence is verified long after the project team has moved on. This guide walks through the tool's built-in sample data, four layers scoring an average of 92.8%, and shows what the pattern of scores tells you.
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A c Chart watches the count of defects per constant inspection unit and tells you when defect frequency has genuinely changed. This guide walks through the built-in sample data in Ci Flow, twelve days of delivery defects per batch, and shows how the chart keeps a result in place once the improvement work is finished.
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Process Redesign sits in the Improve phase of RDMAICS and converts a confirmed root cause into a documented future state. This guide walks through a worked invoice processing example, element by element, and shows how to size the gain before you commit to a pilot.
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This guide walks through the Fishbone / Ishikawa Diagram tool in the Analyse phase of RDMAICS using a single pizza delivery case. You will see how to structure causes, read the result, and where the tool stops being useful.
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The Future-State Process Map asks you to design the to-be flow step by step, with cycle times, value-add calls and the automation that makes each step work. This guide walks through the tool's built-in invoice processing sample so you can see how a design becomes a pilot decision.
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A Kamishibai Audit turns process adherence into a small set of rotating cards that someone pulls, checks and signs off. This guide walks through a five card example in Ci Flow and shows what a single failed card tells you about the health of a handed over process.
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An np chart tracks the count of defective units in constant-size samples so a process cannot drift back without you noticing. This guide walks through the built-in sample data in Ci Flow, reads the result line by line, and shows what the chart will and will not tell you.
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This guide walks through the Scatter Plot and Scatterplot Matrix tool in the Analyse phase of RDMAICS using the sample data that ships inside Ci Flow. You will see how an overall correlation of -0.9363 can hide a much weaker story inside each group.
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The Sampling Plan tool in the Measure phase asks what decision you are making, then sizes the sample for that decision alone. This walkthrough follows one fictional invoice error study from blank inputs to an allocated collection target.
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The Design Requirements Matrix converts customer and business needs into concrete, measurable design requirements with named owners. This guide walks through the built-in accounts payable example and shows how to size a gain before you commit to a pilot.
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A p Chart watches the proportion of defective units when your sample size changes from one check to the next. This guide walks through the built-in sample data in Ci Flow and shows how the chart keeps a Control phase gain in place.
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Quality Function Deployment turns a diagnosed cause into a ranked list of technical features worth piloting. This guide walks through the built-in sample data in Ci Flow, step by step, so you can see how the weights are built and what they let you decide.
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Months after handover, an improvement can look fine on paper and still be drifting on the floor. The Gemba Walk Checklist gives you a fixed set of observations and questions so you see the drift while it is still small.
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A Multi-Vari Chart splits your process variation into time, cycle, position and repeat-measurement families before you start testing causes. This guide walks through the built-in sample study in Ci Flow, reads the output line by line, and sets out what the tool will not tell you.
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The Solution Prioritization Matrix scores each candidate solution on impact, ease and confidence, then multiplies those scores into a single ranking. This guide walks through the built-in sample data for an invoice processing improvement and shows how to read the sequence it produces.
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A gemba walk schedule is the cheapest early warning system you have in the Sustain phase. This guide walks through a four walk plan for an accounts payable process and shows what the counters tell you when the walks stop happening.
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The X̄-S Chart watches both the centre and the spread of a process once your improvement is in place. This guide walks through the tool's built-in sample data, the limits it calculated, and the decisions the chart supports.
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A run chart plots your data in true time order and applies three simple rules to separate signal from noise. This walkthrough uses the built-in sample data in Ci Flow to show how to set it up, read it, and know when it has nothing to say.
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The Individual Value / Dot Plot tool in the Analyse phase plots each observation so you can see clusters, gaps and unusual values. This guide walks through the built-in sample data, reads the output line by line, and ends with an honest list of what the tool will not tell you.
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The X̄-R Chart monitors the mean and range of subgrouped continuous data so you can see a shift in process centre or spread as it happens. This guide walks through the tool's built-in sample data, a fictional restaurant order time case, and shows what the chart does and does not tell you.
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The ROI Calculator turns a diagnosed cause into a change proposal with a number attached. You see return, payback and net present value before you spend anything.
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Leader Standard Work turns sustainment from good intention into a scheduled, verified routine. This guide walks through a worked example with five standard tasks across three leader roles, and shows the early signs that discipline is slipping.
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A diagnosed cause is not yet a change worth piloting. Feasibility Assessment scores each candidate solution on technical, operational and financial grounds so you can choose what to test first.
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An operational definition fixes exactly what you measure, where it starts and stops, and how it is calculated. This walkthrough builds one complete definition for delivery time, then sets out plainly what the tool will not do for you.
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Cost-Benefit Analysis takes a diagnosed cause and turns it into a change you can defend with numbers. This guide walks through the sample invoice automation case in Ci Flow, row by row, and shows how to read the result.
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A Visual Management Board names the few things a team must see every day to hold a process gain. This guide walks through a worked accounts payable example with four board elements, four owners and daily updates, and shows the early signs that a board is slipping.
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The Box Plot tool in the Analyse phase of RDMAICS shows you the shape of your baseline data, not just its average. This walkthrough uses the built-in sample data to show how to set it up, read it and know where it stops being useful.
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The I-MR chart watches a single measurement over time and tells you when a change is real. This guide walks through the built-in delivery time sample, from twenty daily readings to one out-of-control signal on Day 20.
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The Pugh Matrix compares candidate solutions against your current process using simple plus, zero and minus scores. This guide walks through the tool's built-in sample data to show how a ranking emerges and what you do with it next.
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The Effort vs Impact Matrix screens candidate solutions by implementation effort against expected impact, so you can separate quick wins from major projects and time sinks. This guide walks through the tool's built-in invoice processing example, from scoring the worksheet to reading the plotted result and deciding what to pilot first.
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A histogram turns a column of numbers into a picture of spread, centre and shape. This walkthrough builds one from the sample data in Ci Flow, then explains what the chart will not tell you.
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The Solution Selection Matrix scores candidate solutions against weighted criteria so you can rank them before you spend anything. This guide walks through a worked invoice processing case, from scoring to the ranked result and the decisions it supports.
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A handover ends the project, not the work. Tiered Accountability Meetings sets the cadence that carries issues up and decisions down, so a finished improvement stays finished.
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A finished project fades unless someone looks at it daily. The SQDCP Board gives you five measures, five owners and one honest colour each morning, and it shows you the day the discipline starts to slip.
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Descriptive Statistics summarises centre, variation, shape and unusual values for your measurement, overall or by group. This walkthrough uses one fictional dataset of 24 observations across three teams to show what the output means and where it stops.
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Multi-Voting reduces a crowded solution list to a prioritised few through successive rounds of dot voting. This guide walks through the built-in sample data, shows how the result is read, and explains what the tool will not decide for you.
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When a project team disbands, the numbers stay but the shared understanding often leaves with them. Operational Definition Review locks down how each control metric is measured, who validated it, and when it was last checked.
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A daily management board turns a finished project into a daily habit of looking, asking and acting. This guide walks through a four section accounts payable board, the result the tool calculates, and the early signals that the discipline is slipping.
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Nominal Group Technique uses structured voting to rank solution ideas by team consensus, so a diagnosed cause becomes a short list you can act on. This guide walks through the sample invoice processing case in Ci Flow, from worksheet setup to reading the ranked result.
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A SIPOC diagram fixes the boundaries of a process before a team starts collecting data. This walkthrough builds one from end to end using a fictional pizza delivery case, then explains plainly what the tool will not tell you.
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Pareto Analysis ranks your causes by frequency and shows where the bulk of the problem sits. This guide walks through one fictional delivery case from raw counts to a ranked, prioritised result.
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A Data Collection Plan names what you measure, how you measure it, who records it and where it lives. This guide walks through a worked example of four invoice processing metrics to show how the plan holds a gain in place.
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The Affinity Diagram groups brainstormed solution ideas into natural themes so you can see structure instead of noise. This guide walks through a worked invoice processing case, from six ideas to four themes, and shows how to size the gain before you commit to a pilot.
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The Governance and Review Calendar sets out the recurring forums that hold an improved process in place once the project team has gone. This guide walks through the built-in sample calendar of five forums and shows what a slipping calendar looks like.
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A Process Monitoring Plan turns a finished improvement into a routine that runs without you. This guide walks through the built-in accounts payable sample in Ci Flow, from the four monitored parameters to the control output the tool calculates.
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Best-Practice Analysis sits in the Improve phase of RDMAICS and converts what works elsewhere into solution elements you can actually test. This guide walks through the built-in sample data, the result the tool returns, and the decisions it supports before you commit resources.
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Data Stratification splits one outcome measure by shift, machine, supplier, team or method so you can see where performance really differs. This walkthrough uses one fictional pizza delivery case to show the set up, the charts, the decisions and the limits.
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A Gemba Walk gives you observed evidence from the place where work happens, not a second hand account from a meeting room. This guide walks through one fictional support centre walk from purpose statement to agreed learning, and ends with an honest look at what the tool will not do.
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The Governance Structure tool names the bodies, chairs, cadences and decision rights that hold a process steady after a project closes. This guide walks through the built-in sample set of four governance bodies and shows what it looks like when governance starts to slip.
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Benchmarking takes a diagnosed cause and turns it into a target you can defend. This guide walks through the sample accounts payable case inside the Ci Flow tool, from worksheet to gap analysis to the decision about what to pilot first.
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Value-Added / Non-Value-Added Analysis sorts every step of a process into three buckets and shows you how much time and cost each bucket holds. This walkthrough uses one fictional invoice processing case to show how the tool is set up, how the result is read, and where the method stops being useful.
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A KPI Monitoring Plan names the few measures that prove an improvement is still working, with a baseline, a target, a data source, a frequency and an owner for each one. This guide walks through the sample invoice processing plan built into the Ci Flow tool and shows how to read what it produces.
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Most improvements do not fail at handover. They fail three months later, when nobody can say who was supposed to watch the chart, refresh the training or report the benefit.
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Process Map Review takes a recorded process sequence and quantifies where time accumulates, which steps add value and which steps block flow. This guide walks through the tool using one fictional invoice processing case, from data entry to the decisions the result supports.
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SCAMPER gives you a structured way to generate solution options once Analyse has told you what is actually wrong. This guide walks through the built-in invoice processing example, shows how the seven prompts produce seven distinct changes, and explains how to size the expected gain before you commit to a pilot.
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A Value Stream Map records cycle time and value-add time separately, then builds the timeline, takt and process cycle efficiency for you. This guide walks through the tool in Ci Flow using its built-in sample data, then sets out plainly what the map will not tell you.
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A CTQ Control Plan maps each Critical-to-Quality characteristic to a target, a limit, a measurement and a named owner. This guide walks through a worked accounts payable example inside Ci Flow, from the four CTQs on the worksheet to the control output the tool returns.
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The Improve Phase Plan sets out the activities, owners and dates that carry a verified root cause through to a tested solution. This guide walks through the built-in sample plan, step by step, and shows what the delivery view tells you before you commit resources.
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A Process Control Plan records what is monitored at each process step, the specification, the method, the frequency, the owner and the reaction. This guide walks through the built-in accounts payable example in Ci Flow, step by step.
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Y = f(X) Analysis maps candidate inputs to the outputs they affect, records the strength of each relationship and keeps hypotheses separate from validated evidence. This walkthrough uses the built-in sample data in Ci Flow to show how a ranked driver list is built and how far it can be trusted.
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Solution Brainstorming captures the ideas your team generates against validated root causes, then clusters them so you can screen them fairly. This guide walks through a worked example of six accounts payable ideas grouped into five method categories.
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Process Owner Acceptance records the moment a process owner formally takes on the improved process and its ongoing controls. This guide walks through the built-in sample data, shows how to read the result, and explains the early signs that acceptance is slipping.
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The Process Ownership Handover tool in the Sustain phase records what moved from the project team to the process owner, who received it, and on what date. This guide walks through the built-in sample data, shows how to read the result, and explains the early signs that ownership is slipping.
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Problem and Data Review sits at the front of the Analyse phase and checks whether your Measure evidence can carry the weight of root-cause work. This walkthrough uses one fictional accounts payable case to show how the tool records evidence, scores readiness and shows where the gaps sit.
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The Future-State Value Stream Map lets you draw the flow you intend to build and see the timeline, takt and process cycle efficiency that follow from it. This guide walks through one fictional case in the Ci Flow tool, from the first input to the final honest word on what the map will not tell you.
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A Sustainment Plan names the activities, owners, cadence and forums that hold an improved process in place. This guide walks through a worked accounts payable example with six activities, five review forums and three daily or weekly checks.
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The Control Phase Plan turns the end of a project into a short, owned schedule of handover work. This guide walks through the built-in sample data for an invoice process and shows what the result tells you.
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The To-Be Process Map tool in the Improve phase lets you draw the process you intend to run, classify each step as value add or not, and record process and wait time in one place. This guide walks through the built-in sample data, shows how to read the result, and finishes with an honest account of what the tool will not do.
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The Analyze Phase Plan tool takes the activities you intend to run in the Analyse phase and checks that each one has an owner, a date, a status and a note. This walkthrough follows one fictional six activity plan from blank table to readiness result, then sets out plainly what the tool will not do.
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This guide walks you through the As-Is Process Map tool in the Measure phase of RDMAICS, using the sample data that ships with Ci Flow. You will see how to build swimlanes, classify value, record time, validate against BPMN 2.0, and where the tool stops being useful.
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A step by step walkthrough of the Project Charter tool in the Define phase of RDMAICS, built on a single fictional pizza delivery case. You will see what each field is for, how to read the finished charter, and where the tool stops being useful.
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A worked example of the Cost of Poor Quality tool, using a fictional coffee equipment service business. Separate failure from prevention, find the one number that gets a sponsor's attention, and see what the method will not tell you.
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A worked example of the Voice of Customer tool, using a fictional freight operator. Five customer segments, five measurable requirements, and the trap that catches most teams on their first capture.
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A worked example of the Voice of Employee tool, using a fictional freight depot. Five observations from the floor, five measurable requirements, and a warning about the one thing this tool cannot protect you from.
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A step by step walk through the Voice of Business tool, using a fictional freight operator. Five pieces of evidence, five measurable requirements, and an honest note on what this tool will not do for you.
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TRIZ is the most abandoned tool in the Improve phase, and the reason is always the same. This is one contradiction worked end to end in a pizza kitchen, with every screen shown, including what the method will not do for you.
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Most A3s fail in the same two places: the current condition is an opinion, and the countermeasures arrive before the causes are verified. This is one A3 worked stage by stage on a fictional operation, with the numbers shown.
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Classic DMAIC starts once a project already exists. RDMAICS adds Recognize and Sustain so problem selection and long-term gain protection become part of the method itself.
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Four capability indices, one process, and four very different conversations with your customer. What each index actually measures, when it lies to you, and how to read the output properly.
Read the articleIf your measurement system consumes a third of your process variation, every chart, capability index and hypothesis test downstream is partly fiction. A practical guide to designing, running and interpreting Gage R&R.
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Most process maps fail because they are drawings, not models. A working knowledge of BPMN 2.0 turns your current-state map into analysable, defensible project evidence.
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A tollgate is a decision meeting, not a status update. How to structure phase-gate governance so reviews take 30 minutes, produce real decisions and protect the programme's credibility.
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AI is genuinely useful in improvement work, for interpretation, drafting and readiness coaching. It is genuinely dangerous when it replaces the calculation. Here is where the line sits.
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